Sunway Resort Hotel & Spa, Kuala Lumpur
March 6 - 7, 2017

For many organizations, creating and expanding a diversity strategy is a fundamental requirement to grow business effectively in new market, to attract new talent, and to encourage constant innovation to meet the changing market place. As a result, the modern workplace is increasingly diverse.

Diversity stemming from differences in race, gender, sexuality, religion and culture often creates tensions for managers and employees. Many of these tensions can be highly destabilizing for the individuals involved and undermine individual and organizational performance.

To attract, hire and retain a diverse workforce and more importantly, reaping the benefits of this diversity in a sustainable manner, require the organization and its leaders to adopt key strategies and best practices to deal with the associated challenges.

This highly interactive workshop explores different forms of workplace diversity and helps participants develop best practices in successful diversity and inclusion initiatives and their application in participant's organization.

Register for the program by completing the registration form and submit to: 

By email:

By fax:
603-5635 8633

By Post:
Charles River Centre Sdn Bhd
No. 5, Jalan Universiti
Bandar Sunway,47500 Selangor Darul Ehsan

For further information:
Call Karen / Yi Tong at 603-7491 8659 or 017-387 2819

HRDF: SBL Claimable - subject to PSMB terms and conditions

In this program, participants will learn to:

• Understand the key challenges of leading a culturally diverse team and learn strategies to improve performance of culturally diverse teams
• Understand the importance of Cultural Intelligence (CI) and learn ways to improve it
• Understand the key challenges across cultures and learn strategies to lead change effectively in a cultural context different from one's own
• Understand the science of workplace diversity and learn how diversity helps or hurts organizational effectiveness
• Learn best practices for handling workplace tensions arising from different forms of diversity
• Understand the science underlying unconscious biases and learn how to overcome them
• Learn the best practices for creating a diverse and inclusive workplace

This program is appropriate for middle to upper - level executives working in a diverse environment or executives with responsibilities in human resources, talent management, organization effectiveness and Diversity and Inclusion Professionals.

The core learning approach we will employ is the case study method supplemented by interactive lectures, peer group discussion, group exercises and multimedia presentations.

Professor Roy Chua
Lee Kong Chian School of Business
Singapore Management University

Roy Chua is an Associate Professor of Organizational Behavior and Human Resources at the Singapore Management University (SMU) – Lee Kong Chian School of Business. He teaches primarily in the MBA, EMBA, PhD in Organizational Behavior, and Doctor of Innovation programs. Prior to joining SMU, Professor Chua was on the faculty of Harvard Business School for six years where he taught the core Leadership and Organizational Behavior (LEAD) course in the MBA program as well as the executive education program on talent management.

Professor Chua's research draws on psychological and organizational theories to understand important social processes in business organizations. In his primary stream of research, he studies how cultural diversity in a globalized workplace influences creativity and innovation. Professor Chua also has a keen interest in understanding organizational behavior and management processes in the Asian context.

Professor Chua is an award winning management scholar and business school professor. He has published in leading academic periodicals such as the Administrative Science Quarterly, Academy of Management Journal, Journal of International Business Studies, and MIT Sloan Management Review. His research on “ambient cultural disharmony” won the 2013 Best Article Award at the Academy of Management. Professor Chua also won the Best MBA core Professor award and Most Appreciated Professor award at Singapore Management University in 2015.

All fees are due prior to collection of program materials. Program materials are available for collection by participants in Bandar Sunway from CRC’s of ce a week before the commencement of program. Participants who do not collect their program materials will receive them at time of registration.

All cancellation must be submitted in writing to CRC prior to commencement of program to receive a full refund and subject to the following:

• 30 days prior to commencement - full refund
• Less than 21 days prior to commencement - 50% refund
• Less than 14 days prior to commencement - no refund, substitution is allowed provided CRC is notified in writing

Filming, video recording and photograph-taking while the program is in session is strictly prohibited.

Sunway Resort Hotel & Spa,
Kuala Lumpur

March 6 - 7, 2017

Program Timetable

Day 1

8.30 - 9.30am : Registration
Morning Theme: Managing Globally Diverse Teams

Session 1

Case Discussion
HBS Case: Rebuilding a Global Team

Coffee Break

Session 2

Cultural Intelligence Workshop



Theme: Leading Change Across Culture

Session 3

Case Discussion:
HBS Case: Transition Asia

Coffee Break

Session 4

Lecture: Does diversity help or hurt organizational effectiveness?

Day 2

8.30 - 9.30am : Registration
Morning Theme: Managing Workplace Diversity

Session 5

Case Discussion: Managing Workplace Diversity I

SMU Case: Women at Work (Cases: Stella and Samantha)

Coffee Break

Session 6

Case Discussion: Managing Workplace Diversity II

SMU Case: Minorities at Work (Cases: Michael and Leong)



Theme: Managing Workplace Diversity

Session 7

Case Discussion: Managing Workplace Diversity III

SMU Case: Nationality and Sexuality (Cases: Xiang and Alex)

Coffee Break

Session 8

Lecture & Wrap-up

  • Unconscious Biases and Ways to Manage them
  • Reflection and Action Plan to Build a Diverse and inclusive Workplace


March 6 & 7, 2017

Professor Roy Chua
Lee Kong Chian School of Business
Singapore Management University