Managing Difficult Conversations
MANAGING DIFFICULT CONVERSATIONS
Prof Mike Jenner
Difficult conversations are inevitable in any organisation. Very often issues can be resolved easily if leaders know how to communicate effectively to eliminate conflicts instead of dodging a challenging conversation.
This programme provides you with an opportunity to learn practical skills and apply them immediately to manage all types of difficult conversations effectively to achieve desired goals.
Practical role plays that reinforce learnings
The program helps me to improve and recognize that the way I should act
A great learning experience on a topic that is not taught in school. Very interactive
Practicing & get specific & individual feedback
I was constantly interacting/doing/applying the concepts
I was getting immediate feedback on my performance