Sunway Resort Hotel & Spa, Kuala Lumpur
October 9 - 10, 2017

The business environment today is increasingly global and diverse. This increased diversity presents both challenges as well as opportunities for business leaders and executives.

Diversity stemming from differences in race, gender, nationality, religion and culture often creates tensions for managers and employees. Many of these tensions can be highly destabilizing for the individuals involved and undermine individual and organizational performance.

To attract, hire and retain a diverse workforce and more importantly, reaping the benefits of this diversity in a sustainable manner, require the organization and its leaders to adopt key strategies and best practices to deal with the associated challenges.

This highly interactive 2-day workshop aims to provide research-based insights and knowledge on how leaders can more effectively lead globally diverse teams, implement change across cultures, exercise personal and organizational leadership when dealing with a diverse workforce and values conflicts. The program also provide an opportunity for participants to reflect on best practices in successful diversity and inclusion initiatives and how to manage values conflicts.

In this program, participants will learn to:

  • Understand the importance of Cultural Intelligence (CI) and learn ways to improve it
  • Understand the key challenges across cultures and learn strategies to lead change effectively in a cultural context different from one’s own
  • Understand the science of workplace diversity and learn how diversity helps or hurts organizational effectiveness
  • Learn best practices for handling workplace tensions arising from different forms of diversity
  • Learn the best practices for creating a diverse and inclusive workplace
  • Learn how to deal with values conflicts


This program is appropriate for middle to upper-level executives working in a diverse environment or executives with responsibilities in human resources, talent management, organization effectiveness and Diversity and Inclusion Professionals.


The core learning approach we will employ is the case study method supplemented by interactive lectures, peer group discussion, exercises and multimedia presentations.



ROY CHUA is an Associate Professor of Organizational Behavior and Human Resources and Director of PhD programmes at the Singapore ManagementUniversity (SMU) – Lee Kong Chian School of Business. He teaches primarily in the MBA, EMBA, PhD in Organizational Behavior, and DBA programs. Prior to joining SMU, Professor Chua was on the faculty of Harvard Business School for six years where he taught the core Leadership and Organizational Behavior (LEAD) course in the MBA program as well as the executive education program on talent management.

Professor Chua’s research draws on psychological and organizational theories to understand important social processes in business organizations. In his primary stream of research, he studies how cultural diversity in a globalized workplace influences creativity and innovation. Professor Chua also has a keen interest in understanding organizational behavior and management processes in the Asian context.

Professor Chua is an award winning management scholar and teacher. He has published in leading academic periodicals such as the Administrative Science Quarterly, Academy of Management Journal, Journal of International Business Studies, and MIT Sloan Management Review. His research on “ambient cultural disharmony” won the 2013 Best Article Award at the Academy of Management. Professor Chua also won the Best MBA core course Professor award (2015-16), Most Appreciated Professor award (2015- 16), and Mind-opener award (2016) at Singapore Management University.

In 2016, Professor Chua’s research on diversity and creativity is cited in a high profile U.S Supreme Court case on affirmative action programs – Fisher vs University of Texas Austin.

Outside academic research, Professor Chua is active in executive teaching. He has conducted case discussions and given talks at various companies including Bank of China, Bank of East Asia, Goldman Sachs, SEACEN (South East Asian Central Banks), Charoen Pokphand (CP) group, Shangri La hotel group, A.S. Watson, San Miguel, Hitachi, Barclays, DBS Bank, UOB (United Overseas Bank), Infineon, Unilab, Hikma Pharmaceuticals, Intellectual Property Office of Singapore (IPOS), Deutsche Knowledge Services, Deustsche Bank, Temasek Holdings, Johnson & Johnson, Sembawang Corp, and John Clements Consulting.

A native of Singapore, Professor Chua received a BSc with First Class Honors in Computer and Information Sciences from the National University of Singapore and a PhD in Management and Organizational Behavior from Columbia Business School, Columbia University (New York).

All fees are due prior to collection of program materials. Program materials are available for collection by participants in Bandar Sunway from CRC’s office a week before commencement of program. Participants who do not collect their program materials will receive them at time of registration.

Filming, video recording and photograph-taking while the program is in session is strictly prohibited.

Sunway Resort Hotel & Spa,
Kuala Lumpur

October 9 - 10, 2017

Register for the program by completing the registration form and submit

Charles River Centre Sdn Bhd,
No. 5, Jalan Universiti, Bandar Sunway,
47500 Selangor Darul Ehsan, Malaysia.

For further information: Call Karen / KC at +603-7491 8659 or +6017-387 2819

HRDF Claimable

This program is claimable under the SBL Scheme subject to the terms and conditions set out by Pembangunan Sumber Manusia Berhad (PSMB).

Program Structure


Day 1

8.30-9.00am    Registration
Morning    Theme: Managing Globally Diverse Teams
Session 1 -    Case Discussion
Case: (Re)building a Global Team: Tarik Khan at TEK
Coffee Break
Session 2 -    Cultural Intelligence Workshop
Afternoon    Theme: Leading Change Across Culture
Session 3 -    Case Discussion
Case: Transitions Asia: Managing Across Cultures
Coffee Break
Session 4 -    Lecture: Does diversity help or hurt organizational effectiveness?


Day 2

8.30-9.00am    Registration
Morning    Theme: Managing Workplace Diversity
Session 5 -    Case Discussion: Managing Workplace Diversity, Gender, Culture, Nationality and Minorities
Coffee Break
Session 6 -    Lecture
Reflection and Best Practices to Build a Diverse and Inclusive Workplace
Afternoon    Theme: Dealing with Values Conflicts
Session 7 -    Case Discussion
Case: Putera's Dilemma: Decision Making at Samudera Pharma Corporation
Coffee Break
Session 8 -    Workshop: Dealing with Values Conflicts