Mastering the Art of Difficult Conversations

Sunway Putra Hotel, Kuala Lumpur
April 22-23, 2019

Let’s be honest, no one likes to have difficult conversations, whether it is dealing with an unsatisfied customer, a difficult supplier, an unhappy employee or a demanding superior, and most of us will go out of the way to avoid having difficult conversations. Conflict is inevitable and the experience can be very stressful and may even lead to dysfunction and disharmony in the workplace and in life. How should you deal with these difficult conversations in a way that is less painful for you as well as the person you are talking to? The ability to navigate difficult conversations successfully is one of the cornerstones of effective leadership that distinguishes great people leaders from ineffective ones.


Simple points but powerful when applied in reality.

Really clear and structured course presentation and valuable coaching.

This program opened up my mind/perspective on communication. It taught me to not take communication skill for granted.

I am delighted as Mike shared/teach passionately because lesson learned is life-giving.

Simple tool that can be used in daily life.