Developing Others Through Coaching and Mentoring

Sunway Putra Hotel, Kuala Lumpur
April 24-25, 2019

In today’s competitive world, managers are constantly under pressure to get the best out of people on a continuous basis for organizational performance improvement and one way to achieve this is through implementing effective coaching and mentoring of individuals to help them learn new skills, enhance problem analysis and strategic thinking, make better decisions and facilitate their personal and career growth.

Download PDF registration form here.

Register for the program by completing the registration form and submit to: 

By email:

By fax:
603-5635 8633

By Post:
Charles River Centre Sdn Bhd
No. 5, Jalan Universiti
Bandar Sunway, 47500 Selangor Darul Ehsan

For further information:
Call Karen / KC at 603-7491 8659 or 017-387 2819

HRDF: SBL Claimable - subject to PSMB terms and conditions

In this 2-day program, participants build both their cognitive understanding of, and practical skill at the component elements of developing others.

At each step of the process participants receive specific, individualized feedback on both their observed strengths and their areas for development at the constituent skills required from Professor Jenner, his team of expert coaches and fellow participants.

As part of the course pre-work, participants are asked to identify the biggest coaching and mentoring challenges they face. These specific challenges are engaged with over the course of the two days, with Professor Jenner ensuring that each participant graduates with a clear road map for how to continue to develop after the course concludes.

Participants leave the program with demonstrably greater competence and confidence in their ability to develop the effectiveness of others through coaching and mentoring.

This is a highly interactive program designed to help participants learn practical skill at developing others through coaching and mentoring. At the end of the program, participants graduate with:

  • Manifestly greater effectiveness at coaching and mentoring
  • A clear understanding of the constituent components that comprise coaching and mentoring
  • A specific appreciation of their current strengths and areas for development at each of these components
  • Clear direction for how to manage the specific coaching and mentoring challenges they are currently facing
  • An individual roadmap for how to continue their skill building as an ongoing process

Participants will spend the majority of the two days in action, repeatedly engaging in interactions with their fellow participants and receiving continuous feedback from both participants and coaches around their effectiveness at these behaviors. It is through repeated practice that participants build both their understanding of, and their effectiveness at, coaching and mentoring.

Leaders, aspiring leaders, and leaders of leaders who understand that best practice people leadership requires the ability to bring out the best in others.

Executives who are committed to the self-development process and who are open and welcoming of specific, direct feedback around both their current areas of coaching and mentoring strength and their current areas of coaching and mentoring development.

  • The Importance of Coaching and Mentoring • Course Expectation Setting
  • The Behavior Development Cycle
  • Four Stages of Learning
  • The Three Communication Positions
  • Build Skill at Coaching and Feedback
  • Build Skill at Listening
  • Build Skill at effective Questioning
  • Deconstructing a Coaching Conversation with I-GROW
  • Build Skill at Coaching
  • Understand Change: Prochaska’s Stages of Change
  • Goal Setting
  • Build Skill at running an effective Performance Review
  • Action Planning




Session 1


Coffee Break


Session 2




Session 3


Coffee Break


Session 4


Wrap-up, Q&A


Professor Mike Jenner
Founder, in•flu•ence Leadership Development Consulting

Professor Mike Jenner is the founder of in•flu•ence leadership development consulting. He has an MBA from the Harvard Business School and a B. Eng in Production Engineering and Management from the University of Bath, England.

Prof Jenner has frequently been engaged as a professor of leadership. He has had academic engagements at the Booth School of Business, Chicago, the University of Sydney and the Australian Graduate School of Management. He was the top ranked faculty member at each of the business schools. At Sydney, every iteration of his Leadership Practice and Development course was awarded a Dean’s Citation for Teaching Excellence. He has received the top teaching award at all three Universities.

in•flu•ence’s primary focus is the design and delivery of leadership development seminars for the executives of its multinational clients which include organisations in Australia, Europe and US Fortune 500 companies. in•flu•ence prides itself on its expertise working equally effectively in the executive suite and on the management front line. Clients have included CEOs and Managing Partners all the way through to newly minted MBAs.

Prof Jenner also has extensive experience in change leadership, executive coaching, career management, personal effectiveness and other people-centric coaching projects.

When not coaching or teaching, Prof Jenner is either playing in a croquet tournament somewhere across the globe or uncovering the joys of parenthood with his children. At the former he is world-ranked, at the latter he occasionally feels in need of remedial training.

All cancellation must be submitted in writing to CRC prior to commencement of program to receive full refund and subject to the following:

  • 30 days prior to commencement – full refund
  • Less than 21 days prior to commencement – 50% refund
  • Less than 14 days prior to commencement – no refund, substitution is allowed provided CRC is notified in writing

Filming, video recording and photograph-taking while the program is in session is strictly prohibited.